Since getButterfly is offering non-tangible, irrevocable, digital goods, we do not generally issue refunds after the purchase is made, which you are responsible for understanding upon registering at our site. You may also demo our products before purchasing.
We may consider a refund for any getButterfly product, provided that all the following criteria have been met:
- You have purchased the product in the last thirty (30) days.
- You have attempted to resolve the issue with our support staff through the support portal.
- Our support staff has determined that the product cannot be installed in your environment.
- No refunds will be issued more than thirty (30) days after purchase of the product. No refunds will be issued at any time for product add-ons.
Please note, we want you to be 100% satisfied with your purchase. If, for any reason, you do run into an issue, we will do whatever we can to resolve the problem.
If you ever need assistance or have a question, please visit our support forums at any time.
Frequently Asked Questions
What do I get by buying a premium theme?
Premium themes have far more options than free ones. Additionally, you will gain full access to the support forums, and we’ll assist you in any way we can to get you rolling. You will have access to updates and bugfixes as well, for a period of one year.
What is premium support, and what do I get with it?
By buying any product from us, you will be able to access our support forum. Any inquiries you have will be responded with top priority, and we can also offer limited assistance in customizing a theme for your specific needs.
How are payments processed?
All payments are processed either using PayPal or Stripe, both of which offer fully secured encryption payments. We don’t store any credit card or payment data, so you can be completely secure all the time.
What’s the point of buying a yearly subscription?
Subscribing means you will have instant access to our entire theme collection, no questions asked. You’ll be able to download any themes you’d like, and use them on any number of websites. Even if your subscription expires, you’ll be able to keep what you have downloaded.
What happens when the subscription expires?
After your subscription period is over, you will be able to keep anything you’ve downloaded so far. However, you will lose access to downloads in your dashboard, new releases, and we’ll no longer offer premium support.
How can I use the themes I’ve downloaded?
You’re free to use anything you have downloaded on any number of websites. It doesn’t matter if they’re your own websites, or client projects, there’s no restriction. You may also tweak and customize them to suit your needs.
Why ads on getButterfly.com?
This new feature has been introduced to support our free plugins and themes. Ads help us pay part of the bills.
Our freelance coding environment is associated with significant costs, including third-party apps and online platforms. Advertising allows us to cover these costs, while offering you a lot of great content for free.
Every time you see or hear an ad, we get a coffee and code 100 more lines.