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Support

We’re building awesome WordPress plugins and themes. If you’re interested in giving feedback, reporting a bug, or have a feature request you want to talk about, then let us know.

Documentation

Bug Report/Feature Request

Thank you for the purchase and registering to our support system. If you have any questions or difficulties with an item, please read the documentation included with your purchased file.

We only offer support for our themes and plugins, features and functionality unique to our items. Please note that we cannot assist with general WordPress support or provide you with theme modifications and customizations in any capacity within our complimentary theme support.

Support Terms:

  • Before you ask, please check each item’s documentation and FAQ (if available) to see if your answer is already there.
  • Average response time is less than 24 hours. In some cases the waiting time can be up to 48 hours.
  • Basic knowledge of HTML, CSS, jQuery and WordPress is required. Lessons are beyond our support scope.
  • Providing specific support for third-party plugins is not included in our support.
  • Customizing themes is not included in our support.
  • Please open different tickets for different issues.
  • Please provide your site URL and WordPress admin account information in a private ticket. We need this on almost 50% of all tickets.